ed44's Privacy Policy

This Privacy Policy ("Policy") is issued by the authority operating the ed44 platform ("ed44", "we", "us") and applies to all users ("you", "user") of the website ed44.lat. The purpose of this Policy is to clearly inform you about what information we collect, why we collect it, how we use it, and how we keep it secure.

By using our platform, you are considered to have fully accepted the terms of this Policy. If you disagree with any part of this Policy, please refrain from using our services and contact us directly.

ed44 places the highest importance on user privacy. We believe that transparency and accountability in handling information are essential to building a trustworthy and safe environment.

Various types of information are collected when you create an account and use services on ed44. The different categories of this information are detailed below:

1.1 Information You Provide Directly

Information you provide to us yourself when you register or use our services:

• Full name and date of birth (for age verification)
• Valid email address
• Mobile number
• Payment information — bKash, Nagad, Rocket, Upay or bank account details
• Document information submitted for identity verification (if applicable)
• Any information provided when contacting customer support

1.2 Automatically Collected Information

When you access our platform, certain information is collected automatically:

• IP address and device identification information
• Browser type and version
• Operating system information
• Logs of which pages you visited on our site and how long you spent on them
• Cookie and session data
• Referral source (how you arrived at our site)

1.3 Transaction Information

Information recorded in connection with financial transactions:

• Deposit and withdrawal history
• Betting and gaming history
• Bonus usage records
• Transaction date, time, and amount

ed44 uses collected information only for defined and legitimate purposes. The main reasons we use your information are described below:

2.1 Account Management

Your information is used to create, manage, and secure your account. This includes login verification, password recovery, and account settings changes.

2.2 Processing Financial Transactions

Your payment information is used to process deposits and withdrawals and to manage bonuses. All financial transactions are secured through SSL encryption.

2.3 Age and Identity Verification

ed44 is for users aged 21 and above only. We use your age-related information to meet this requirement. Ensuring responsible gaming is one of our core commitments.

2.4 Providing Customer Support

Your contact information is used to help resolve your complaints, questions, or issues. Our support team assists you 24/7 via live chat and email.

2.5 Fraud and Abuse Prevention

Certain information is analysed to detect suspicious activity and ensure the security of the site. This is done in the interest of users.

2.6 Service Improvement

Anonymous analytics data is used to review user experience and improve the quality and functionality of the platform.

ed44 never sells your personal information to third parties or rents it out for commercial purposes. Information may only be shared in the limited circumstances described below:

3.1 Payment Processors

Necessary information is shared with trusted payment partners (bKash, Nagad, Rocket, Upay, and banks) to complete financial transactions. These partners also adhere to strict privacy standards.

3.2 Legal Obligations

It is our legal obligation to disclose information to authorities under court orders, lawful requests from law enforcement agencies, or applicable laws of Bangladesh. In such cases, only the specific information requested will be provided.

3.3 Technical Service Providers

Limited information may be shared with certain trusted technology partners for platform operations (such as server management and security testing). A confidentiality agreement is in place with each such partner.

3.4 Business Transfer

In the event of a business merger or transfer, user information may form part of the transferred assets. However, users will be notified in advance in such cases.

ed44 applies industry-standard security measures to protect your information. Our security framework is described below:

4.1 Encryption Technology

SSL (Secure Sockets Layer) encryption is used for all data transmissions. Every piece of information exchanged between your browser and our servers is encrypted, so third parties cannot read it.

4.2 Secure Server Infrastructure

Our servers are kept secure through firewalls, anti-malware systems, and regular security audits. Strict access controls are used to prevent unauthorised access.

4.3 Internal Access Controls

ed44 staff are only granted access to the information necessary to perform their duties. Every access is logged and regularly reviewed.

4.4 Data Breach Response Plan

In the event of a security breach, we will conduct a prompt investigation and notify affected users in a timely manner. Immediate steps will be taken to limit any damage.

Cookies are used on the ed44 website. Cookies are small text files stored on your device that help improve your browsing experience.

5.1 Essential Cookies

These cookies are necessary for the basic functionality of the site. They are used to maintain login sessions, verify security tokens, and store form data. These cookies cannot be disabled.

5.2 Analytics Cookies

Anonymous analytics cookies are used to review site usage. This helps us understand which pages are visited most and where improvements are needed.

5.3 Cookie Controls

You can manage cookies by changing your browser settings. However, disabling essential cookies may cause some site features to not work properly.

ed44 retains your information only for as long as necessary. The retention policy for different types of information is stated below:

• Active account information — for as long as the account remains active
• Financial transaction records — for the period required under Bangladesh's financial regulations
• Customer support communications — for a defined period after the complaint is resolved
• Closed account information — securely deleted in compliance with applicable law

After the defined period, information is securely deleted or anonymised so that it can no longer be linked to any individual.

If you have an account with ed44, you have the following rights:

7.1 Right of Access

You may request to know what information we hold about you. We will respond to valid requests in a timely manner.

7.2 Right to Rectification

If any of your stored information is incorrect, you may request a correction. Ensuring accurate and up-to-date information is our responsibility.

7.3 Right to Erasure

You may request that your personal information be deleted. However, some information may need to be retained for a specific period due to legal obligations.

7.4 Data Portability

You may request a copy of your data in a structured, readable format.

7.5 Objection and Control

You have the right to object to certain types of data processing. Please notify our support team of any such request.

To exercise any of the above rights, contact us at our support email: [email protected]

ed44 is an adults-only platform. This service is for users aged 21 and above only. We do not knowingly collect any information from minors.

Age verification during registration is mandatory. If it comes to our attention that a minor has registered using false information, that account will be closed immediately and all collected information will be deleted.

ed44 reserves the right to update this Privacy Policy as needed. For any significant changes, we will notify users through the following methods:

• Displaying a notice on the website's main page
• Sending a notification to the registered email address
• Stating the effective date at the top of the updated policy

If you continue to use the platform after changes are published, you will be considered to have accepted the new policy. We therefore encourage you to visit this page regularly.

If you have any questions, concerns, or complaints about this Privacy Policy, please contact our support team. We provide support in both Bengali and English.

For any privacy-related requests, please include "Privacy Request" in the subject line of your email. We will endeavour to respond to your request as quickly as possible.